What you might want to know
Questions about our products or services? We're happy to help. If your question isn't answered here, just send us an email.
How do I care for my art flowers?
How do I care for my art flowers?
Easy to care for like nothing else: no water, no pruning, no wilting. And if you want to freshen them up, a cool blow-dryer is all you need.
How long does delivery take?
How long does delivery take?
As soon as we receive your order, our floral designers will get to work, lovingly crafting your bouquet. We aim for your bouquet to arrive within 2–5 business days. If you order single art flowers, your order will be delivered within 1–3 business days. The wait is worth it.
How do I style my bouquet or artflowers correctly?
How do I style my bouquet or artflowers correctly?
Just as you like! You can bend the stems slightly to give the bouquet your own personal touch. We deliver bouquets as shown in the photos – tied, but with room for your own style.
Silkhaus Tip: If you already have a vase at home, you can easily bend the stems slightly to shorten your bouquet. Or you can fill the base of the vase with something – this makes it easy to adjust the height of the stems.
Do I have to buy the vase separately?
Do I have to buy the vase separately?
Whatever you prefer. Our vases are timelessly beautiful, but if you already have a decorative piece at home, simply opt for the bouquet or single art flowers.
What payment options does Silkhaus offer?
What payment options does Silkhaus offer?
We currently offer credit card, TWINT and purchase on account.
Where can I find my order?
Where can I find my order?
Simply log in to your account – there you will find an overview of all your orders.
What’s the ideal proportion between vase and the art flowers?
What’s the ideal proportion between vase and the art flowers?
There's no right or wrong. A ratio of 1/3 vase to 2/3 flowers, or 50/50, almost always works, but art flowers are art; you decide.
How long can I return something?
How long can I return something?
You have 14 days to return your products.
I've unpacked my bouquet or single art flowers, can I still return them?
I've unpacked my bouquet or single art flowers, can I still return them?
The only important thing is that the bouquet is still tied and unused. For single art flowers, the label must not be cut off, and the product must be undamaged.
Do the art flowers smell?
Do the art flowers smell?
No. Our art flowers don't smell – even after a few weeks. No water, no mold, no stress. Just compliments.
What are the art flowers made of?
What are the art flowers made of?
We work with high-quality art flowers from select partners. Crafted from materials such as cellulose, nylon, and recycled plastics, we create lasting designs of quiet elegance. Our floral designers hand-tie each bouquet from these unique pieces in Switzerland.