Shipping, payment and returns.
Payment
Payment
Fast, secure, and uncomplicated. We accept credit cards , TWINT, and purchase on account - you decide what works best for you.
Shipment
Shipment
Once you've ordered your artificial flowers, whether as a bouquet or individual pieces, *our floral designers get to work. Each artificial flower bouquet is carefully assembled by hand. You'll receive a shipping confirmation and a tracking link via email. Delivery typically takes 1–3 business days.
*Shipping: Switzerland & Liechtenstein
Minimum order surcharge: For orders up to a value of CHF 30.00, we charge a flat-rate minimum order surcharge of CHF 8.00.
Returns
Returns
You have 14 days to return your bouquet or single art flowers – even if you've already unpacked them. The important thing is that the bouquet is still tied and unused. For single art flowers, the label must not be cut off and the product must be undamaged.
1. Returns are free of charge.
2. You will find the return label in the package.
3. Please ensure that your product is unused and in its original condition.
4. Place the product and invoice/delivery note in the parcel, close the parcel, affix the label and drop it off at the nearest DPD Pickup Parcelshop.
You can find the nearest DPD Pickup Parcelshop here .
Once your package arrives and has been inspected, we will refund you using the same method you paid.