Returns
You have 14 days to return your order – even if you have already unpacked the artificial flowers. The only important thing is that the floral style is still tied and unused. For single artificial flowers, the label must not be cut off and the product must be undamaged.
1. Returns are free of charge
2. You will find the return label in the package
3. Please ensure that your products are unused and in their original condition.
4. Place the product and invoice/delivery note in the package, close the package, affix the label and drop it off at the nearest DPD Pickup Parcelshop.
You can find the nearest DPD Pickup Parcelshop here.
As soon as your package arrives and has been checked, we will refund the amount to you using the same method of payment you used.
Payment
Fast, secure, uncomplicated. We accept credit card, TWINT, purchase on account and advance payment – you decide what suits you best.
Shipping
Standard Shipping DPD:
Orders placed by 2 PM: Shipped on the same business day with DPD Home (Standard Shipping) - CHF 4.90
- Free standard shipping for orders over CHF 149.-
------------------------------------------
Bulky Goods Shipping DPD:
Items marked as bulky goods are shipped with DPD Bulky Goods - CHF 14.90
- Free bulky goods shipping for orders over CHF 500.-
------------------------------------------
Every order is carefully assembled by hand. You will receive a shipping confirmation and a tracking link via email. Delivery usually takes 1–3 business days.
Minimum order surcharge: For orders up to a value of CHF 30.–, we charge a flat minimum order surcharge of CHF 8.– (excl. shipping costs)